Unlock the full potential of your feedback
The same situation can be perceived very differently by different people. With feedback, we get to know others' perspectives and thus arrive at a differentiated picture of the situation. Feedback isn't about being right, but about learning something about yourself and others.
We've put together a great poster with the most important tips & tricks that you can use for the next feedback session in your team.
Tips for the feedback provider
Use specific and observable examples
Describe concrete experiences and what they've triggered in you.
Describe your personal view — and only this one. What do you want to change and for what reason?
Be honest and constructive
Say what you think and share how you could improve the situation.
Describe your feelings
Describe how you feel and what a particular situation triggers in you.
Explain what you'd like to do in concrete terms, or what measures you'd like to see being considered for their improvement.
Tips for the feedback recipient
Don't forget: feedback is a perception
Feedback is the personal view of those giving the feedback and is only one of many perspectives.
Focus on listening and processing the feedback. It's often not necessary to react to it. Saying thank you is enough.
Treat feedback as a gift
The more feedback, the more perspectives. It's crucial to reflect on the feedback you receive. However, ultimately, you decide if and how you act upon it.
Ask clarifying questions
Ask for more information if the feedback isn't clear. Otherwise, misunderstandings, that typically remain undiscovered for a long time, can arise.
Why is feedback so important?
When we give each other feedback as a team, it's easier for us to do a good job.
We have a better understanding about our team's perceptions on our actions and cooperation if we talk about it regularly. Open feedback creates trust because you obtain clear clues and orientation. This trust is the basis for active collaboration and a healthy team performance.
Feedback leads to reflection.
Giving and receiving feedback leads to a reflection on our behaviour and that of others. This reflection is the basis for learning and change.
Feedback helps us to discover new opportunities for development on a personal level.
It leads to an investment in our skills and abilities.
Feedback enables us to adapt flexibly to a continually changing environment.
If we continuously learn where our strengths lie and where we can collectively improve, we develop as an organisation.
Feedback gives us food for thought and ideas from other perspectives.
Feedback is a basis for innovation. It helps us to make more informed decisions.
Types of feedback
Feedback regarding a particular situation
A circumstance, such as the current collaboration, or a work result like a product idea or the new strategy document.
Feedback on a person
The concrete and observed behaviour of a person or group of people in one or more situations.
Quantitative data are like signposts. They help you to quickly identify where to have a closer look.
Written feedback provides information about the concrete problem and the underlying causes.