Where is your data stored?
Pulse Feedback operates in data centers with the highest security standards in the Amazon Web Services ("AWS") in the EU (Frankfurt and Dublin). Amazon Web Services is ISO/IEC 27001, 27017, 27018 and 9001 certified.
Does Pulse Feedback comply with data protection regulations?
Pulse Feedback complies with the provisions of the EU Data Protection Basic Regulation (DSGVO), as well as the Swiss data protection laws.
What do we do internally to protect your data?
Our partners and we are trained in data protection and in handling sensitive and personal data. All employees are bound to secrecy, and we have concluded a data processing contract (ADV) with all partners.
Is my data encrypted?
All data and entries transmitted to us during registration, account access and use are encrypted according to the latest security standards, as are all participant and survey data.
Encrypted databases and backups protect your data from unauthorized access and data loss. We use encryption when sensitive information or data is sent – both for internal communication and when contacting you.
Which data is processed?
Personal data is processed when using Pulse Feedback. The data involves:
- Participant data (first name, last name, e-mail, team membership, etc.)
- Survey data (rating, comments on the questions)
- Usage data (page impressions etc.)
The Pulse Feedback team only takes insight into the participant, usage and survey data provided by you within the framework of a consulting mandate. It processes these data exclusively to fulfill the contract.
Is my data protected against loss?
Pulse Feedback has implemented the relevant protection mechanisms for your data and the operation of your Pulse Feedback license with a double server infrastructure, a reserve system and backups. All backups are encrypted according to the latest security standards and stored on several physically separate and redundantly mirrored data storage devices.