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How transparent feedback turns “elephants in the room” into opportunities for improvement

How do you make the “elephants in the room” visible to everyone? Swisscom answered this question with Pulse and brought organizational innovation back to grassroots. The most important lesson learned: transparent feedback transforms “elephants in the room” into opportunities for improvement. We spoke to Philippe Nicod, Group Human Resources, Swisscom. Here are his top learnings.

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Employee surveys must be anonymous. Right?

We thought so, too. But then we began to have doubts: Do anonymous surveys really result in valuable employee feedback? Is it used to implement improvements that benefit everyone at the company? Read on to find out what we did to the sacred cow.

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