Feedback training

What It Covers

"You should give more feedback" is something managers hear a lot. And indeed, numerous studies show that most employees want more frequent feedback on their work, not only from managers but also from colleagues and customers. But when does feedback become more than an opinion and turn into an effective tool?

Many organisations recognise that feedback is a powerful way to grow and to increase employee engagement. Yet only a few managers and teams know how to give and receive feedback in a way that genuinely helps, rather than letting it become an empty routine.

Giving feedback needs to be learned, and above all practised. That's why we keep the theory short and try out what we've heard with each other straight away. The training gives you the chance to review your own practice among colleagues and learn from one another.

Illustration: three people at a flipchart discussing a topic nobody had raised before

Who Is the Training For?

Teams

You want to be more open with each other and build a culture of trust, but aren't sure where to start.

Managers

You want to move your teams forward and raise critical points without hurting or upsetting anyone.

Anyone Who Wants to Keep Learning

You'd like to know how your feedback lands with others and improve it deliberately.

Illustration: two colleagues in conversation, each with a speech bubble

Course structure

Two Hours, Little Theory, Lots of Practice

The training takes place in person, at your organisation or at ours in Biel/Bienne, for a team or a group of managers. We keep the theory short and try out what we've heard with each other straight away:

  • Question your understanding: What do we mean by feedback, and how do we handle it today?
  • Explore forms of feedback: What kinds of feedback are there, and when does each fit?
  • Practise giving and receiving: In exercises, you experience what it feels like to give and receive feedback

What you take away

A Shared Understanding and First Routines

After two hours, you know what matters in feedback and can start right away:

  • Effective feedback: You know what it takes to turn a comment about a task or a person into valuable feedback
  • The right conditions: You know the conditions that make a trusting feedback culture possible in the first place
  • Ready to apply: You know what you can contribute yourself, starting right away

Find out how to make feedback part of everyday work on our page about building a feedback culture.

Illustration: two colleagues celebrating feedback that landed well
Nils Reisen, feedback expert at Pulse Feedback

Your trainer

Nils Reisen, Feedback Expert

"Feedback makes us better."

Nils Reisen is Executive Lead of Pulse Feedback. In the training, he shares what teams and managers need for feedback to work.

The training lays the foundation. You can build on it in everyday work, for example with 360-degree feedback, which lets managers and employees gather input regularly.

Bring the Training to Your Team

  • 2 hours, lots of practice
  • At your place or ours
  • For teams and managers