Enable decentralised and independent learning and improvement – transparent and bottom-up

As the person responsible for employee engagement, you can ensure that engagement is not only measured but also actively and concretely promoted within the company. Pulse was specifically designed for engagement surveys and includes a scientifically developed catalogue of questions that you can use to measure the most important engagement drivers directly and without detours. Thanks to Pulse's bottom-up approach, teams at all levels of the hierarchy can identify hurdles to engagement in a timely manner and take responsibility for removing them. This allows you to achieve more without having to do more.

The Pulse questionnaire was developed in collaboration with the Lucerne University of Applied Sciences and Arts in Switzerland. It covers the central factors known from the scientific literature that promote or hinder employee commitment. For example, leadership aspects, communication and psychological security in the team or even professional development opportunities. In addition to commitment, the questionnaire also contains other topics such as employee satisfaction, recommendations, tools and processes.

With Pulse you can …

  • Measure employee engagement: simple, modern and in real-time
  • Identify obstacles in daily work
  • Enable decentralised and independent learning and improvement

How does it work?

Pulse can be used as a broad-based employee survey to shed light on a variety of topics. In addition to our catalogue of questions, company-specific topics can also be easily introduced by means of questions you create yourself. We recommend conducting 2-3 surveys per year. This guarantees regular and continuous reflection. It also gives teams some time to work with the results after the surveys. Experience shows that 5-8 questions are sufficient to identify the central issues and to implement effective improvement measures.

Discover the Pulse method

Swisscom keeps its finger on the pulse f employees with measurements of local nd global commitment drivers

Swisscom had been using a comprehensive traditional employee survey for many years to measure commitment. However, this only took place every two years and could no longer keep up with the rapid changes within the company. Worse still, the survey rarely led to noticeable improvements. Yet this was precisely the actual goal. Dissatisfaction with the previous survey and the lack of a suitable tool on the market, led to the development of Pulse. Pulse has been used at Swisscom twice a year since 2016 to measure employee commitment and other topics.

Pulse creates a space for feedback and dialogue that stimulates the discussion of strengths and the potential for improvement. It gives everyone the opportunity and the responsibility to address and lead topics. In this way, employees and teams throughout the company are supported in working together to overcome obstacles. The manager takes on the role of a trainer by discussing the rules for teamwork, designing a learning process and promoting the self-management of employees.

Due to the great relevance for the teams, Pulse is used to stimulate discussion among the employees and they are encouraged to initiate independent action - to an extent that has no relation to previous employee surveys. At the same time, HR and management always keep their finger on the pulse of the employees, can follow the development of the topics dealt with over time and can implement comprehensive measures where necessary. Pulse is an integral part of Swisscom's work and has produced numerous local and global improvements.


What makes Pulse revolutionary compared to all other methods is its transparency. And the very user-friendly evaluation of the results. This allows everyone in the company to take responsibility and work with the results. And that pays off: Teams that have consistently worked with Pulse have been able to measurably increase their performance.

Philippe Nicod

Swisscom

Background

Pulse was originally developed at Swisscom. Since 2017, it has been operated and further developed by Creaholic so that other companies can also benefit from the method and our expertise. As our customer, we support Swisscom in conducting the surveys with approx. 20,000 participants. Our support also includes all related aspects: advice on creating the surveys, setting up the participant database, stakeholder management (e.g. staff representatives, trade unions, group management), communication (e.g. advance notice, invitations, reminders, results, etc.), support of the teams with the results, and the interpretation of the results.