AI features support you across the whole feedback process: writing feedback, creating questions, translating comments, gaining insights and discussing the results as a team.

Feedback Assistant: Takes your feedback to the next level. You can make it more constructive, add possible solutions, make it more concise and much more.

Question Assistant: Helps you create new survey questions. The AI helps you phrase them clearly so they deliver meaningful answers, and translates them into other languages automatically if you wish.

Comment Translation: Translates your feedback from one language into another and overcomes language barriers between users who speak different languages.

AI Insights: Analyses the feedback, highlights strengths and needs and recommends possible solutions.

Discussion Moderator: Analyses your team's results, highlights the most important topics and suggests tailored discussion prompts for each one. This helps you talk through your results in a more structured way and agree on concrete improvement measures together. Currently available for Team Feedback.

AI Chat: Lets you explore your results through conversation. Simply ask the questions that come to mind, about trends or individual topics, and get personalised insights, relevant recommendations and direct answers without having to click through dashboards. Available for Team Feedback and Peer Feedback.

All AI features run within our secure infrastructure. Your data stays in the tool, and the usual anonymity rules apply here too.

Considerations

Keep in mind the following when using Pulse Feedback AI features.

Reliability and accuracy

  • Probabilistic nature: AI generates its results based on probabilities. It is highly reliable but not infallible, and the quality of the results depends significantly on the quality and quantity of the underlying data.
  • Contextual understanding: AI processes and analyses data at high speed, but its sense of context and nuance remains more limited than human judgment. Review AI-generated insights critically, especially in complex or sensitive situations.

Data usage

Pulse Feedback runs its AI features on Amazon Bedrock. As stated in the Amazon Bedrock FAQs, your inputs and the results generated from them are neither used by AWS nor by a third party for training AI models.

For translations, for example in the Question Assistant and Comment Translation, Pulse Feedback uses Amazon Translate. Here too, Pulse Feedback applies the AI services opt-out policies so that your content is not used to develop Amazon's AI technologies. You can find more on this in the Amazon Translate FAQs.

How our AI features handle your data

Depending on the feature, Pulse Feedback handles your input differently. For some features, a single text is processed directly, for example when you draft your feedback with the Feedback Assistant or improve or translate a new question with the Question Assistant.

Once a survey is completed, Pulse Feedback additionally evaluates all responses together. Similar comments are grouped into overarching themes and condensed into summaries and insights. Features such as AI Insights, the Discussion Moderator and AI Chat then draw on these prepared results and use them in their own way, depending on the situation.

The prepared results are stored securely in Pulse Feedback so that the AI features can access them immediately at any time.

With all AI features, you can let us know at any time whether a result convinced you or not. This is how we keep improving Pulse Feedback's AI features over time.