UMB

Less effort, more insights: UMB's success with Pulse Feedback

with Sarah Rogge

Head of People & Culture

80% response rate

Increase of 23%

34% more comments

Plus 2,015 valuable feedback responses

+5 points work situation

Improvement within 9 months

Industry

IT Services & Digital Transformation

Headquarters

Cham, Switzerland

Company size

900 employees

Website

umb.ch

The Organisation

Digitalisation expert with the aspiration to be "best employer"

UMB is an innovative digitalisation expert that supports companies in simplifying complex challenges and freeing up valuable time through intelligent solutions. With leading-edge competencies in areas such as AI & Data Science, cloud technologies and modern workplaces, UMB approaches its customers in an inspiring, simple and exciting way.

As a company with the aspiration to be the "best employer" and participant in Great Place to Work, UMB continuously invests in the satisfaction and engagement of its employees. Regular employee surveys are an important building block for promoting a strong corporate culture and enabling continuous improvement.

UMB was looking for a more efficient solution for their employee surveys. The goal was to reduce effort while obtaining more meaningful results.

The Challenge

Making complex surveys simpler

Before introducing Pulse Feedback, UMB conducted traditional employee surveys twice a year using a more complex tool. The existing questionnaire comprised around 80 questions, which meant considerable effort for both participants and evaluation.

  • High implementation effort → 80 questions led to participant fatigue
  • Complex evaluation → Time-consuming analysis without clear action recommendations
  • Complex tool → User-friendliness needed to be improved
"We wanted to significantly improve the efficiency of our survey while increasing user-friendliness."

The Solution

Focused surveys with maximum impact

With Pulse Feedback, UMB was able to fundamentally optimise their employee surveys. Through collaboration with Pulse, they could significantly reduce effort and focus the questionnaire on a concise ten questions. At the same time, they receive a comprehensive results report including concrete action recommendations as part of the consulting service after each survey. The scores contained within clearly show which areas have development potential and where targeted measures are required. Through analysis of comments, causes can additionally be identified and concrete measures derived.

With Pulse Feedback, UMB can:

  • Increase efficiency – Dramatic reduction from 80 to 10 focused questions
  • Gain clarity – Comprehensive results reports with concrete action recommendations
  • Act in a targeted way – Scores clearly show development potential and need for action
  • Implement easily – Intuitive application for all stakeholders
"Previously we had about 80 questions, now our survey is short and concise – and our employees still give us meaningful feedback with valuable insights."

In addition to optimising the employee survey, UMB also introduced the Peer Feedback module for leadership development to enable 360° feedback and systematically support the development of the leadership team.

The Results

Measurable improvements and concrete action recommendations

The introduction of the survey with Pulse has undoubtedly contributed to increased efficiency while creating a valuable basis for discussion within teams. The provided instruments support early identification of relevant topics and targeted, proactive action.

The figures since the first Pulse Feedback survey in July 2023 underscore this success:

  • Higher participation – Response rate increased by 23% to 80%
  • More qualitative feedback – 34% more comments
  • Measurable satisfaction increase – Work situation score improved by 5 points
  • More efficient processes – Significantly reduced effort with better results

Particularly remarkable is the 34% increase in comments – from 3,839 to 5,854 valuable feedback responses – a strong signal for the increased willingness to give honest and constructive feedback.

"The evaluation is very simple – you quickly get a picture with a clear statement. The tailored report we receive from the Pulse Feedback team is very valuable and also contains concrete recommendations that are highly appreciated."

Why Pulse Feedback

Efficiency, user-friendliness and excellent service

UMB particularly values the combination of solid technology and reliable service. The tool convinces through its simplicity, while the Pulse Feedback team supports with well-founded reports and concrete action recommendations.

  • Intuitive user-friendliness – Simple and self-explanatory
  • Well-founded discussion basis – Results create clarity for team conversations
  • Clear action recommendations – Concrete steps instead of abstract data
  • Increased efficiency – Less effort with better results
  • Valuable collaboration – Professional support from the Pulse team
"An efficient tool with excellent service, clearly structured and understandable reports, and practical instruments for further processing of identified topics."

Sarah Rogge

Head of People & Culture at UMB

Ready for more efficient employee surveys?

Learn more about how Pulse Feedback helps organisations conduct efficient and effective employee surveys.