Banque cantonale de Fribourg (BCF)

From mood barometer to living feedback culture at BCF

mit Alexander Hayoz

Head of Organisational Development

Feedback culture

First steps towards a living feedback culture

Team Collaboration

Measurable improvement in collaboration

Strategy communication

Positive development in internal communication

Industry

Financial services

Headquarters

Fribourg, Switzerland

Company size

500+ employees

Website

bcf.ch

The Organisation

Traditional cantonal bank with clear values

The Banque cantonale de Fribourg (BCF) has been serving the people of Fribourg since 1892. As market leader in the canton, it offers tailored financial solutions to private individuals, SMEs, large enterprises, authorities and institutions.

Three core values shape daily operations: Competence through qualified employees, Engagement as an exemplary employer, and Efficiency in customer service. Openness in everyday business enables a constructive approach to change.

To track developments over time, the bank wanted to establish a "mood barometer". They were looking for an instrument for systematic measurement and targeted support in key areas such as customer orientation, communication, organisational transformation and collaboration.

The Challenge

From collecting individual voices to a holistic overview

Although BCF had previously conducted traditional, comprehensive satisfaction surveys, it lacked a structured system for regular pulse surveys. The bank no longer wanted to just collect individual voices, but gain a more holistic view of the situation.

  • Fragmented perception → Individual voices instead of a holistic picture of employee perspectives
  • Hidden patterns → Difficult to identify areas with improvement potential
  • Little established feedback practice → Teams were barely accustomed to giving each other feedback
"Instead of just collecting individual voices, we wanted to gain a more holistic view and identify patterns where improvement potential exists."

The Solution

Structured mood barometer with flexible application

With Pulse Feedback, BCF was able to introduce pulse surveys and take first steps towards establishing a feedback culture. The tool enabled them to systematically capture employee perceptions and track them over time.

With Pulse Feedback, BCF can:

  • Measure holistically – Systematic capture instead of individual voices
  • Act flexibly – Questions can be formulated and used very flexibly
  • Analyse independently – Conduct in-depth evaluations autonomously
  • Receive professional support – Tailored reports as part of consulting services
  • Understand qualitatively – Receive valuable qualitative feedback
"The platform is very user-friendly for everyone – both for administrators and users. We particularly appreciate that you can independently dive deeper into analyses when needed."

The Results

Measurable success and strengthened feedback culture

The introduction of Pulse Feedback has led to noticeable awareness in important areas at BCF and supports the bank in successfully managing its organisational transformation. Particularly remarkable is the development of the feedback culture – employees were fundamentally open and constructive, which encouraged the bank to provide them with this platform.

Since the first Pulse Feedback survey, impact is already visible in various areas:

  • Constructive feedback culture is being established
  • Team collaboration is strengthened
  • Strategy communication is improving
"Pulse Feedback has noticeably promoted exchange among employees. Although teams were previously not accustomed to giving each other feedback, most colleagues were open and constructive – it was great to be able to offer them this platform."

The convincing results led BCF to also conduct their comprehensive satisfaction survey with Pulse Feedback in the future. Together with the Pulse team, this was streamlined from 90 to 15 focused questions.

Why Pulse Feedback

User-friendliness meets competent support

BCF particularly values the combination of user-friendly technology and competent professional support. The tool offers the necessary flexibility for various use cases and supports the bank in living its values of competence, engagement and efficiency in employee care and corporate management.

  • User-friendly platform – Intuitive for administrators and users
  • Flexible question design – Questions can be formulated and adapted very flexibly
  • Independent analysis – In-depth evaluations possible independently
  • Competent support – Professional assistance from the Pulse team
  • Qualitative feedback – Valuable insights through structured feedback
"Pulse Feedback helps us systematically capture our employees' perceptions on key topics such as communication, collaboration and customer orientation, and derive concrete improvements from them."

Alexander Hayoz

Head of Organisational Development at BCF

Ready for systematic employee feedback?

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