The Empathy Map helps you engage and empathise with your team by doing a comprehensive self-reflection, using all your senses. It enables everyone to identify their needs and discrepancies between what they feel/think and what they do/say. It encourages a safe team discussion to learn about and reflect on their own and their colleagues’ perspectives.
- The team looks at the empathy map and reflects on the topic of each box.
- Every team member brainstorms silently and jots down some ideas for each box on a post-it.
- Share and discuss the different views within the team. What do people have in common, where do they differ?