Why is feedback so important?

Feedback is a central component of continuous learning and improvement.

Mutual feedback makes it easier to do a good job because, with regular exchange, employees can better understand how their actions and cooperation are perceived by their team of colleagues. Open feedback creates trust because it provides clear pointers and orientation. This confidence is the basis for effective cooperation and team performance.

Feedback leads to reflection. Giving feedback and receiving feedback leads to reflection on one's own behaviour and that of others. This reflection is the basis for learning and change.

Feedback helps to discover new opportunities for development on a personal level and leads to an investment in one's own abilities.