The same situation can be perceived very differently by different people. With feedback, you get to know other perspectives and get a differentiated picture of the situation.
To recognise this differentiated picture of the situation, here are a few points to giving feedback:
- Give specific and observable examples. The person with an opposite view to you might not get the whole picture if you generalise.
- Send egocentric messages and describe your own view. Egocentric messages convey that one's own perception is subjective and gives the other person the opportunity to accept or reject the criticism. “I-messages” do not attack the other person.
- Be honest and say what you think. Only honest feedback promotes positive development.
- Describe your feelings and explain what concrete situations triggered you. Your team members get the chance to know what is going on inside of you and can also understand your behaviour.
- Formulate wishes and describe the needs so that team members can hear what is important to them and where they want to go.
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